Automation

scheduling

The late start, flagged before they ring.

Through the morning an agent checks booked start times against job status in BigChange. When a field service job hasn't started 30 minutes after it was booked, the desk is emailed the engineer, the site and the customer contact, so they can ring first.

Book a demoSee how it runs
how it runs
Built once in Agent Builder, then runs on its own.

how it runs

Built once, checked all morning.

Describe the check once in Agent Builder, test it on a real morning's jobs, then let it run every 15 minutes from 07:30.

01

Describe it

Agent Builder needs one sentence: check BigChange every 15 minutes for jobs not started 30 minutes after booking, and email the desk.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how agents work

before and after

The same late start, two ways.

Sam is booked for the fire alarm test at Merchant House at 08:00 on Thursday and is 45 minutes behind.

  1. Spotting it

    Without Centrus: Grace Holt rings the desk to ask where he is

    With Centrus: Flagged at 08:30, when the job hasn't started

  2. Who to call

    Without Centrus: The contact looked up on the job

    With Centrus: Grace's number in the email to the desk

  3. Telling Grace

    Without Centrus: A call once the desk has worked it out

    With Centrus: Emailed the new start from Teams

  4. The job

    Without Centrus: Still shows 08:00 all morning

    With Centrus: The 09:15 start noted on the job

keep going

More in scheduling and dispatch.

Visits confirmed, each day on WhatsApp, customers texted on the way.

All 30 in scheduling and dispatch
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Late start alert when a booked job hasn't begun" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it run once.

Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing