on site
When your manuals have nothing on a code, a field service engineer can ask Centrus on WhatsApp to search the web, where you've allowed it. It searches the code and the model and replies with the likely cause and the first checks, marked as a web answer so nobody mistakes it for your manual.
Centrus AIonlinehow it runs
Tom cleared code 31 at Tannery Court at 14:48 on Thu 15/10 from a web search. This is the fix written on the job, the manual asked for, and the next engineer answered from it.
01
From Tom's thread, an agent writes the worksheet on JOB/90715: the fault, the fix and where the checks came from.
The fix on the job
02
Matt asks for the panel's manual. An agent finds the supplier on the job and emails CEF for it.
The gap closed the same day
03
Once the manual is in your synced folder, the next engineer gets code 31 from it, with its source.
Your manual, not a search
01
Written on the job
From Tom's thread, an agent writes the worksheet on JOB/90715: the fault, the fix and where the checks came from.
The fix on the job
before and after
Tom at the Tannery Court emergency lighting panel at 14:30 on Thu 15/10, from code 31 to the manual on file.
The code
Without Centrus: Not in the manual, so a call to Matt
With Centrus: Searched on the web, marked as a web answer
First checks
Without Centrus: Guessed at while the panel beeps
With Centrus: Charger fuse, battery voltage, then the mains
The fix
Without Centrus: In Tom's head, not on the job
With Centrus: Written on JOB/90715 from his messages
Next time
Without Centrus: The same search on the next visit
With Centrus: Answered from the panel's manual instead
keep going
The site brief the night before, the manual on site, the worksheet from the van.
Centrus AIin the 30 minutes
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