BigChange
WhatsApp01
Checked when booked
The desk asks if the engineer has what the job needs. Its parts are read against the van and the depot.
Short parts seen the day before
Centrus chat, while booking the job
MEMegan EllisService desk
Today
Type a message…
Ask
on site
The part on the van, checked before it moves.
Before setting off for a field service job, the engineer asks on WhatsApp which parts it needs and whether they're on the van. Centrus reads the job, the van and the depot stock in BigChange, and moves a part onto the van when they ask.
WhatsApp, before setting off
Centrus AIonlineToday
Message
how it runs
Stock, from both sides.
Lewis checks the 9 Oak Road job against his van at 07:40. This is the office's check the day before, and what the job books after.
01
Checked when it's booked
The desk asks if the engineer has what the job needs. Its parts are read against the van and the depot.
Short parts seen the day before
Works with BigChange02
Booked onto the job
When the job is completed, an agent books the parts from the van onto it and updates the van's stock.
On the job, ready for the invoice
Read the use case: Booked onto the jobWorks with BigChange03
What's left on each van
Fleet asks on WhatsApp which vans have run out. The stock is read live, with the nearest spares.
Every van, one question
Works with WhatsApp, BigChange
Centrus chat, while booking the job
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same part on the van, two ways.
Lewis on his way to replace the PRV and expansion vessel at 9 Oak Road on Thu 15/10.
Before he drives
Without Centrus: He finds out on site what isn't on the van
With Centrus: Asked on WhatsApp, the job's parts against the van
The missing part
Without Centrus: A second trip, or a return visit booked
With Centrus: Moved from the depot onto his van on the way
Parts used
Without Centrus: Written on the docket and typed in later
With Centrus: Booked onto the job from the van when it's done
The van's stock
Without Centrus: Counted by hand when someone has time
With Centrus: Read live, so fleet sees what's run out
keep going
More in engineers on site.
The site brief the night before, the manual on site, the worksheet from the van.
- Tomorrow's jobs and the site briefThe night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.AskWorks with BigChange, Joblogic, Simpro, Excel, Word, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
- Fault codes and the fix, on siteSend the code from the boiler. The checks come back from the manufacturer manual, and Centrus looks for the part on the van.AskWorks with BigChange, Joblogic, Simpro, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
- Purchase orders raised from the vanAsk for the part on WhatsApp. Under your limit it goes to the supplier, and anything over is approved by email first.AskWorks with BigChange, Joblogic, Simpro, Excel, SharePoint, OneDrive, Google Drive, WhatsApp, Xero
- Worksheets from a voice noteOne voice note from the van. The worksheet is written in your format, and Centrus asks for anything missing.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Daily van check from a WhatsApp voice noteThe checklist in a voice note, and defects to the fleet manager.AskWorks with Excel, SharePoint, OneDrive, Google Drive, WhatsApp
- Add parts from the van onto the jobParts used on site are billed, and the van stock count stays right.AskWorks with BigChange, WhatsApp
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Van stock check before travelling" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing