01
The next engineer
Dylan asks how to get into the Elm House plant room. The answer is Sam's note, with who saved it and when.
No call round for the key
WhatsApp, the next visit
Centrus AIonlineToday
Message
Ask
on site
The access tip, saved for next time.
The engineer sends the correction on WhatsApp, by voice note or typed. Centrus saves it against the site, replacing what was wrong, and gives it to the next engineer who asks, the desk when it books and the evening brief. Local knowledge stays with the field service business when the engineer moves on.
WhatsApp, at the plant room door
Centrus AIonlineToday
Message
- who asks
- EngineersService desk and admin
- works with
WhatsApp- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
After the tip is saved.
Sam saved the Elm House plant room key at 14:20 on Wed 14/10. This is Dylan asking the next week, Megan booking a visit, and Priya's evening brief.
01
The next engineer asks
Dylan asks how to get into the Elm House plant room. The answer is Sam's note, with who saved it and when.
No call round for the key
Works with WhatsApp02
The desk sees it too
Megan asks for Elm House's access notes while booking Priya. Sam's note comes back before she confirms.
Booked with the right access
Works with BigChange, Joblogic, Simpro03
In the evening brief
At 18:00 the evening agent sends Priya tomorrow's jobs on WhatsApp, with Sam's note for Elm House.
Briefed before she asks
Read the use case: In the evening briefWorks with WhatsApp, BigChange, Joblogic, Simpro
WhatsApp, the next visit
Centrus AIonlineToday
Message
01 / 03
Centrus AIonline01 / 03
before and after
The same access tip, two ways.
Sam finding the Elm House plant room key moved at 14:20 on Wed 14/10, from the plant room door to Priya's visit on Thu 22/10.
The tip
Without Centrus: Known to Sam and nobody else
With Centrus: One voice note, saved against Elm House
The old note
Without Centrus: Still says the caretaker has the key
With Centrus: Replaced, so nobody is sent the wrong way
The next visit
Without Centrus: Dylan rings round to find the key
With Centrus: Dylan asks on WhatsApp and gets Sam's note
The booking
Without Centrus: Priya finds out at the door
With Centrus: In Priya's brief the evening before
keep going
More in engineers on site.
The site brief the night before, the manual on site, the worksheet from the van.
- Worksheets from a voice noteOne voice note from the van. The worksheet is written in your format, and Centrus asks for anything missing.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Low van stock flagged each morningEngineers leave with the part they need, so more jobs are fixed first time.AutomationWorks with BigChange, Joblogic, Simpro, Outlook
- Stock at your own branches before you driveThe right branch, first time.AskWorks with WhatsApp, Cin7
- Text the engineer the PO number once approvedThe engineer goes straight to the counter without ringing the office.AutomationWorks with BigChange, Phone and SMS
- Warehouse and van stock lookup before committingStops promising stock that has already gone out.AskWorks with Simpro, WhatsApp
- Tomorrow's jobs and the site briefThe night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.AskWorks with BigChange, Joblogic, Simpro, Excel, Word, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Save an access tip so the next engineer has it" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing