Simpro
WhatsApp
01
Checked, then promised
Halden want the pump fixed today. Megan asks first, and the job and the depot stock are read live.
Promised once, kept
Centrus chat, on the service desk
MEMegan EllisService desk
Today
Type a message…
Ask
on site
The part in stock, and not already promised.
Before promising a part or driving to collect it, the engineer asks on WhatsApp where it is. Centrus reads the stock at the depot and on every van in Simpro, says what's already held for another field service job, and puts the free one on their job when they ask.
WhatsApp, from the plant room
Centrus AIonlineToday
Message
- who asks
- EngineersService desk and admin
- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
Behind the free pump.
Sam put the depot's free pump on his Elm House job at 14:06. This is the desk promising it, the depot topped up, and Friday's jobs checked.
01
Checked before it's promised
Halden want the pump fixed today. Megan asks first, and the job and the depot stock are read live.
Promised once, kept
Works with Simpro02
The depot topped up
Rachel asks for another pump. It's priced from Wolseley's list, under £250, so the PO goes straight to them.
Restocked the same afternoon
Read the use case: The depot topped upWorks with Simpro, SharePoint, OneDrive, Google Drive, Dropbox, Outlook, Gmail03
Friday's parts, checked
Matt asks on Teams if Friday's jobs have their parts. Each job is read against the stock held for it.
Short parts seen first
Works with Teams, Simpro
Centrus chat, on the service desk
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same seized pump, two ways.
Sam in the Elm House plant room at 14:05 on Wed 14/10, from the seized pump to the new one in his hands.
Finding one
Without Centrus: Calls to the depot and round the other vans
With Centrus: One voice note, every store read in Simpro
Already promised
Without Centrus: Taken, then Friday's job finds it gone
With Centrus: The one held for Friday left where it is
Holding it
Without Centrus: A note on the shelf, if anyone sees it
With Centrus: Put on his job, so nobody else takes it
The customer
Without Centrus: Promised today, then rung back with a delay
With Centrus: Promised once the desk has checked the stock
keep going
More in engineers on site.
The site brief the night before, the manual on site, the worksheet from the van.
- Worksheets from a voice noteOne voice note from the van. The worksheet is written in your format, and Centrus asks for anything missing.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Low van stock flagged each morningEngineers leave with the part they need, so more jobs are fixed first time.AutomationWorks with BigChange, Joblogic, Simpro, Outlook
- Save an access tip so the next engineer has itLocal knowledge stays with the business when the engineer moves on.AskWorks with WhatsApp
- Stock at your own branches before you driveThe right branch, first time.AskWorks with WhatsApp, Cin7
- Text the engineer the PO number once approvedThe engineer goes straight to the counter without ringing the office.AutomationWorks with BigChange, Phone and SMS
- Tomorrow's jobs and the site briefThe night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.AskWorks with BigChange, Joblogic, Simpro, Excel, Word, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Warehouse and van stock lookup before committing" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing