WhatsApp
01
Read back by Dan
Dan asks on Teams what the Riverside Care rules are. Both come back, as Sarah saved them.
Readable, not just remembered
Teams, the director reading them back
Search
Centrus AIChatAboutMon 05/10
Type a message
Ask
team
House rules, on every answer.
Write the rules once: how to address a client, and what never to promise. Set them for the whole organisation, one tag or one person, and every answer in that scope follows them. Replies drafted in Outlook or Gmail keep to them, and an engineer asking on WhatsApp from a field service visit gets the same rules.
Centrus chat, the account manager
SCSarah ColeAccount manager
Today
Type a message…
- who asks
- Operations and planningDirectors
- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
Set once, then every answer.
Sarah Cole saves the Riverside Care rules on Mon 05/10. This is what Dan can read back, what Megan drafts and what Lewis says on the doorstep.
01
Read back by Dan
Dan asks on Teams what the Riverside Care rules are. Both come back, as Sarah saved them.
Readable, not just remembered
Works with Teams02
Drafted to the rules
Megan drafts a reply to Mrs Keane. It uses her surname and does not promise a visit today.
The draft follows the rules
Works with Outlook, Gmail03
On the doorstep
Lewis asks what to tell Mrs Keane. Her surname, and no promise of this afternoon.
The same rules on site
Works with WhatsApp
Teams, the director reading them back
SearchCentrus AIChatAboutMon 05/10
Type a message
01 / 03
SearchCentrus AIChatAbout01 / 03
before and after
The same house rules, two ways.
Mrs Keane at Riverside Care, asking for someone back the same afternoon on Tue 06/10.
The rules
Without Centrus: Passed on when someone remembers
With Centrus: Saved by Sarah for the Riverside Care tag
How to address her
Without Centrus: Lewis uses her first name
With Centrus: He is told to call her Mrs Keane
A same-day visit
Without Centrus: Promised on the doorstep, then unpicked
With Centrus: Not promised, and the office books the next one
The reply
Without Centrus: Written however Megan would word it
With Centrus: Drafted to the rules, ready to send
keep going
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Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "House rules every answer follows" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
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