Outlook
Gmail
01
The procedure
Megan asks what the procedure requires: log it, acknowledge it today, and reply within 5 working days.
The same steps every time
Teams, before the Skill is run
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Centrus AIChatAboutMon 05/10
Type a message
Ask
team
Every complaint, the same steps.
Forward the complaint from a field service customer and run your complaints Skill. It works through your procedure, logs it, and drafts the holding reply for you to check and send. The full response follows the date your procedure sets.
Centrus chat, the complaints Skill
MEMegan EllisService desk
Today
Type a message…
- who asks
- Service desk and admin
- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
The same steps, whoever picks it up.
Mrs Adeyemi emails on Mon 05/10 about the hall lights at Flat 2 Kingsway Court. This is the procedure, the visit and the full reply.
01
What the procedure says
Megan asks what the procedure requires: log it, acknowledge it today, and reply within 5 working days.
The same steps every time
Works with Teams, OneDrive, SharePoint, Google Drive, Dropbox02
The visit, from the job
Dylan asks about Flat 2. JOB/91209 is his at 10:00, and he is not to admit fault.
The complaint, in the van
Works with WhatsApp, BigChange, Joblogic, Simpro03
The full reply
Megan drafts the full reply from the job note. The lights are working, and nothing is admitted.
Checked before it is sent
Works with BigChange, Joblogic, Simpro, Outlook, Gmail
Teams, before the Skill is run
SearchCentrus AIChatAboutMon 05/10
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before and after
The same complaint, two ways.
Mrs Adeyemi's email on Mon 05/10 about the hall lights left off at Flat 2 Kingsway Court.
How it is handled
Without Centrus: Depends on who picks the email up
With Centrus: Logged as C-0418, to the procedure
The acknowledgement
Without Centrus: Sent if someone gets to it that day
With Centrus: A holding reply drafted the same day
The visit
Without Centrus: Dylan rings the desk to ask what happened
With Centrus: Read from JOB/91209, with no fault admitted
The full reply
Without Centrus: Written from memory on Mon 12/10
With Centrus: Drafted from the note on the job
keep going
More in team and knowledge.
Your best people's answers, available to everyone.
- Every reply, written like your bestWrite the rough version. Centrus rewrites it from the complaints procedure, the job and your best replies, ready to check and send.AskWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Word, SharePoint, OneDrive, Google Drive
- Past rulings, looked up not re-arguedAsk how it was ruled last time. New questions go to the manager once, and the answer is logged for everyone.AskWorks with Word, SharePoint, OneDrive, Google Drive, WhatsApp
- Approved leave added to the diaryNobody re-keys leave into the job system, so nobody gets booked while they're off.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Excel
- Complaint acknowledged before the office opensThe same tone whoever is on shift, and the client isn't left waiting until Monday for an apology.AutomationWorks with Outlook
- Find RAMS and site notes without a job systemTeams without a job system find RAMS, certificates and site notes in one question. Site knowledge stops living in one person's inbox.AskWorks with Outlook, OneDrive, WhatsApp
- HR questions, answered from the handbookLeave, pay and policy answered on WhatsApp or Teams. Anything personal goes straight to HR, privately.AskWorks with Word, SharePoint, OneDrive, Google Drive, WhatsApp
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Run your complaints procedure step by step" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing