01
Answered from rev 2
The next morning Megan asks where the roof access is. The answer comes from rev 2, with its source.
The current version, not last year's
Centrus chat, on the service desk
MEMegan EllisService desk
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Updated documents, filed from the inbox.
When a subcontractor emails a new RAMS or a client sends an updated contract, ask Centrus to file the attachment under the right tag. It replaces the old version in Train, so from then on, every answer across your field service sites comes from the current document.
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RMRachel MooreOperations
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From the inbox to every answer.
Mick at Coleman Roofing emails rev 2 of the Kingsway Court roof RAMS on Tue 06/10. This is who it reaches, and how the next document files itself.
01
Answered from rev 2
The next morning Megan asks where the roof access is. The answer comes from rev 2, with its source.
The current version, not last year's
02
Sent to the engineer
Megan asks on Teams for Sam to have it for Monday. Rev 2 reaches him on WhatsApp, with the new access.
No old copy in the van
Works with Teams, WhatsApp03
The next one, by itself
An Agent Builder agent sends each site document from the desk inbox to Train, with the right tag in the subject.
Nobody files it by hand
Works with Outlook, Gmail
Centrus chat, on the service desk
MEMegan EllisService desk
Today
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01 / 03
01 / 03
before and after
The same updated RAMS, two ways.
Rev 2 of Coleman Roofing's Kingsway Court roof RAMS, emailed by Mick on Tue 06/10.
When it lands
Without Centrus: Left in one person's inbox
With Centrus: Filed under Halden Housing the same morning
The old version
Without Centrus: Rev 1 still in the folder, and still quoted
With Centrus: Replaced, so answers quote rev 2
On site
Without Centrus: Sam works from the copy he printed last month
With Centrus: Rev 2 on WhatsApp before Monday's visit
The next one
Without Centrus: Saved to a folder when someone remembers
With Centrus: Sent to Train with its tag as it arrives
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