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An invoice queried? Answered from the job.

When a client queries a field service invoice, ask Centrus for the evidence. It reads the job behind it in BigChange, with the time on site, the worksheet, the parts and the photos, and drafts your reply in Outlook for you to check.

who asks
Finance
how it runs
Asked in chat, on WhatsApp or in Teams.

how it runs

Behind Riverside Care's query.

Kate had the evidence for INV-2251 at 10:20 on Wed 28/10. This is how she checked it, replied, and what happened next.

01

Signed for on site

Kate asks on Teams if Riverside Care signed for the work. Helen's signature and Lewis's photos are on the job.

The sign-off found, not hunted for

01 / 03

before and after

The same queried invoice, two ways.

Helen Ward's query on INV-2251, £645.00 for Riverside Care's plant room lighting, at 09:40 on Wed 28/10.

  1. The evidence

    Without Centrus: Worksheet, times and photos found one by one

    With Centrus: Read from JOB/90244 in one answer

  2. The hours

    Without Centrus: 4 on the worksheet, 5 billed, nobody sure why

    With Centrus: 5 hours on site, shown from the job's times

  3. The reply

    Without Centrus: Written from scratch, the photos attached later

    With Centrus: Drafted in Outlook with the photos attached

  4. The payment

    Without Centrus: Held while the query waits for an answer

    With Centrus: Paid on Friday, recorded against INV-2251

Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Evidence for an invoice query in one place" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a real question.

Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.

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