Ask

reports

Every return visit, with the reason behind it.

Ask in chat how many field service jobs closed on the first visit this month against last. Centrus counts them in BigChange, Joblogic or Simpro, groups the returns by the reason on the job and names the part missing most.

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how it runs
Asked in chat, on WhatsApp or in Teams.

how it runs

From the figure to the fix.

Dan sees pumps behind the returns. Here is the detail by engineer, the pumps ordered, and next month's figure arriving on its own.

01

Returns by engineer

Ask on Teams who had the returns and every job is read. Lewis, Sam and Priya were each missing a pump.

9 part returns, by name

01 / 03
Book a demoSee the before and afterSee how chat works

before and after

The same first-time fix question, two ways.

Dan's question at 18:30: this month against last, and why the returns happened.

  1. The figure

    Without Centrus: A report commissioned, back the following week

    With Centrus: 84% against 81%, counted from every job

  2. The returns

    Without Centrus: A feeling on the desk that it's getting worse

    With Centrus: 18 returns grouped by the reason on the job

  3. The cause

    Without Centrus: The missing part argued about engineer by engineer

    With Centrus: Pumps, 4 of the 9, and only one van carries one

  4. The fix

    Without Centrus: Raised at the next meeting, then forgotten

    With Centrus: A PO for 3 pumps raised the next morning

keep going

More in reports and numbers.

Answers, reports and alerts from the systems you already run.

All 29 in reports and numbers

questions

Questions about first-time fix

Centrus reads the jobs in BigChange, Joblogic or Simpro when you ask and counts those completed on one visit against those that needed another. Nothing is exported or kept in a separate sheet, so the figure matches the job system that morning.

Yes. Ask the way you measure it: a second visit within 14 days, or reactive jobs only. When the figure goes out every month, the agent keeps that definition, so September and October are counted the same way.

Returns are grouped by the reason recorded on the job. Where there isn't one, the count says how many have no reason, which is often the first thing worth fixing. Voice note worksheets help: if your format has a reason, a missing one is asked for before the van leaves.

Yes. Describe it once in Agent Builder and it runs on the 1st: last month's figure, the returns by reason and the report, emailed from Outlook or Gmail to whoever you name. Change it later in a sentence.

Access is set per person. Tags decide which documents and knowledge each person can use, and in BigChange each tool action can be allowed or blocked by role. Figures by engineer stay with the managers you choose.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "First-time fix this month against last" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a real question.

Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing