01
The three themes
Behind the score, the comments are grouped. Late arrival, a repeat visit and parking.
14 comments on late arrival
Behind Matt's question at 14:20
Satisfaction themesChat · Matt, 14:20Live
Read the comments
Group the themes
Ask
reports
What customers said, by team this month.
Ask how your field service customers rated you. Centrus reads the ratings and comments in Freshdesk and gives the score by team, the change on last month and the themes in what customers wrote. Ask which jobs a theme points to, and the jobs named most in the comments come back.
Centrus chat, with the engineering manager
MTMattEngineering manager
Today
Type a message…
- who asks
- Operations and planningDirectors
- works with
Freshdesk- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
From the score to the jobs named.
Matt asks on Fri 02/10 how September went. Here are the themes in the comments, the jobs they name, and October's score on the 1st.
01
The themes in the comments
Behind the score, the comments are grouped. Late arrival, a repeat visit and parking.
14 comments on late arrival
Works with Freshdesk02
The jobs they name
Matt asks on Teams which jobs were late. The 3 named most in the 14 comments come back.
3 jobs, named most
Works with Teams, Freshdesk03
October, on the 1st
An agent reads October's ratings on the 1st and emails Matt the score, up from September.
90%, 189 of 210
Works with Freshdesk, Outlook, Gmail
Behind Matt's question at 14:20
Satisfaction themesChat · Matt, 14:20Live
Read the comments
Group the themes
01 / 03
01 / 03
before and after
The same satisfaction score, two ways.
September's 200 ratings, asked by Matt at 14:20 on Fri 02/10.
The score
Without Centrus: Ratings exported and averaged by hand
With Centrus: 172 of 200 satisfied, 86%
By team
Without Centrus: Worked out in a sheet for the meeting
With Centrus: Reactive 80%, PPM 95%, office 86%
The comments
Without Centrus: Read one by one, if anyone has time
With Centrus: 3 themes, late arrival the largest
The jobs
Without Centrus: Guessed at in the meeting
With Centrus: JOB/91123, 91124 and 91125 named
keep going
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Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Customer satisfaction from Freshdesk, by team" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing