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reports

The 4-hour figure, straight from the jobs.

Ask what share of a field service contract's reactive jobs hit the attendance target. Centrus compares the logged and arrival times on each job in BigChange, Joblogic or Simpro, gives the percentage and lists the misses, so the client report matches the job system.

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how it runs

From the percentage to the client report.

Sarah asks on Fri 02/10 for Harlow Retail Park's monthly report. Here is the check behind the figure, the reasons on the two misses, and October's figure arriving on its own.

01

Logged to arrival

Behind the answer, each reactive job's logged and arrival times are read live and set against the 4 hours.

11 jobs, 2 misses

01 / 03
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before and after

The same SLA figure, two ways.

Harlow Retail Park's September reactive jobs against the 4-hour attendance, asked by Sarah at 11:30 on Fri 02/10.

  1. The times

    Without Centrus: Logged and arrival times exported by hand

    With Centrus: Read live from each of the 11 jobs

  2. The figure

    Without Centrus: Worked out in a spreadsheet, then checked

    With Centrus: 82%, 9 of 11 attended within 4 hours

  3. The misses

    Without Centrus: Found when the client disputes the figure

    With Centrus: 2 named, with their times and reasons

  4. The report

    Without Centrus: Typed into the client report by hand

    With Centrus: October's figure sent to Sarah on the 1st

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Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "SLA performance for a contract over the month" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

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