Help centre

Web search and images

Turn on the globe and Centrus searches the web for your message. Turn on the picture button and it draws an image. This guide covers both buttons, the tag settings that search the web for you, and what each costs.

Checked against the app on

On this page13 sections
  1. 1What the two buttons do
  2. 2Search the web with the globe
  3. 3Tell when an answer used the web
  4. 4Let a tag search the web for you
  5. 5Which models can search and draw
  6. 6Create an image
  7. 7Find, save and check a picture
  8. 8Change a picture or try again
  9. 9Image model, quality and credits
  10. 10On a phone
  11. 11WhatsApp and Microsoft Teams
  12. 12Limits and messages
  13. 13Good uses for field service teams

What the two buttons do

Two buttons on the message bar take Centrus beyond your own files. The globe lets it search the web for the messages you send, so it can check a recall list or find a current datasheet. The picture button asks it to draw an image, such as a simple diagram for a starter pack. Centrus still looks in your files as well, so an answer can combine your Zone 3 panel manual with what it found online.

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John MartinTechnical09 Oct 10:42
SD-200 detector recall checkI found no recall or safety notice for the SD-200...
John MartinSOPs09 Oct 09:30
Sealed system diagram for new startersHere is the diagram for the new starter pack...
John MartinContractsPricing08 Oct 16:05
Riverside House P1 response and call-outUnder the Riverside House SLA, a priority 1 fault...
John MartinTechnical08 Oct 14:20
Zone 3 detector 14 faultStart at the detector head and its base...
John MartinPricing03 Oct 10:21
Out of hours call-out ratesOut of hours attendance is charged at £145.00...

John Martin

SD-200 detector recall check

last message sent: 1 minute ago

Technical

Search the web for any recall or safety notice on the SD-200 optical detector heads at Riverside House. Our Zone 3 panel manual is from 2023.

10:41
Worked · 3 steps
Reading your request
Searching your files
Searching the web
3

Your Zone 3 panel manual lists the detector heads as SD-200 optical units, fitted in 2023. I searched the web and found no recall or safety notice for the SD-200:

  • The Product safety alerts and recalls (GOV.UK) list has no entry for it.
  • The manufacturer's SD-200 product page shows firmware 2.4 as current, the version your manual quotes.
4

Sources:

  • • Zone 3 panel manual.pdf
  • • Internet Search
5
10:42
1
2Type a message...

Centrus may make mistakes. Check important info.

  1. 1The globe. Blue means web search is on for this chat.
  2. 2The picture button, for asking Centrus to draw an image.
  3. 3The working steps. Searching the web shows Centrus went online for this answer.
  4. 4Links to the pages it used, in the text of the answer. They open in a new tab.
  5. 5Sources, with Internet Search listed after your own files.

Both buttons are part of the web app. On WhatsApp and in Microsoft Teams there are no buttons: web search depends on the chat's tags, and pictures are not available. Both are covered further down.

Search the web with the globe

  1. 1Open the chat, or start a new one.
  2. 2Click the globe on the message bar. It turns blue, and pointing at it shows Disable web search.
  3. 3Type your question and send it. With the globe on, you do not need to write "search the web" in the message.
  4. 4To stop, click the globe again. It turns grey and shows Enable web search.
Off: grey
Enable web searchType a message...
On: blue
Disable web searchSearch the web for any recall or safety notice on the SD-200 opt...

The globe is remembered for each chat, in the browser you used. It stays on for every message in that chat until you turn it off, even after you reload the page, and every other chat keeps its own setting. On another computer, or on your phone, the same chat starts with the globe off.

The globe is missing when the chat's AI model cannot search the web (see the models section further down). It is greyed out while an answer is still coming, in a chat that belongs to someone else, and in a chat whose tag has been deleted. See Choose what a chat can see.

Tell when an answer used the web

Open the steps at the top of an answer to see what Centrus did. A step called Searching the web means it went online for that answer. Centrus usually names the pages it relied on as links in the answer, which open in a new tab so you keep your place in the chat.

Search the web for any recall or safety notice on the SD-200 optical detector heads at Riverside House. Our Zone 3 panel manual is from 2023.

10:41
Worked · 3 steps
Reading your request
Searching your files
Searching the web
1

Your Zone 3 panel manual lists the detector heads as SD-200 optical units, fitted in 2023. I searched the web and found no recall or safety notice for the SD-200:

  • The Product safety alerts and recalls (GOV.UK) list has no entry for it.
  • The manufacturer's SD-200 product page shows firmware 2.4 as current, the version your manual quotes.
2

Notices can be added at any time, so check again before the next service visit.

Sources:

  • • Zone 3 panel manual.pdf
  • • Internet Search
3
10:42
  1. 1Searching the web, in the list of steps after Searching your files.
  2. 2Links to the pages Centrus used, in the text of the answer.
  3. 3Internet Search at the end of Sources, after the files from Train.

Internet Search under Sources means web search was switched on for that message, not that Centrus actually used a web page. Web pages are never listed by name under Sources. Look for the Searching the web step and the links in the text, and open the page to check it is current before you rely on it.

Let a tag search the web for you

A tag can turn on web search without anyone pressing the globe. That suits a tag such as Technical, where engineers often need a manufacturer's notice, and it is the only way to get web search on WhatsApp and in Teams. Admins can change it on any tag, and people with Train access can change it on the tags they hold.

  1. 1Open Settings and choose the Tags tab.
  2. 2In Tag Management, click the pencil at the end of the tag's row (Tag Settings).
  3. 3On the Settings tab of Edit Tag Settings, scroll past Tag Context to the two web search switches.
  4. 4Turn on Always Enable Web Search or Intelligent web search, then click Update Tag.
Tag Management
Create New Tag
TagTypeUsersDocumentsThreadsActions
TechnicalStandard14212486
1
Tag Settings
SOPsStandard2264191
PricingStandard61877
ContractsStandard54152
EngineersStandard1837140
  1. 1The pencil, Tag Settings, at the end of the tag's row.

Edit Tag Settings

SettingsAssignments

Tag Context

These instructions will be passed to the AI in any chats with this tag. This helps ensure more accurate and relevant answers.

Engineers ask about fire panels, boilers and detectors on site. Quote the manual and page where you can.

104 / 1000

Always Enable Web Search

When enabled, web search will be automatically enabled for all messages in this tag. Users won't need to manually press the globe icon: real-time web information will always be available.

1
Intelligent web search

When enabled, web search is attached only if the message explicitly asks to search the web or look online. Organisation documents are still used first. On web chat the globe icon remains a manual override. WhatsApp has no globe: this is how those threads get web search when asked. If Always Enable Web Search is on, that setting takes precedence.

2

Preview:

Technical
CancelUpdate Tag
  1. 1Always Enable Web Search: every message in a chat with this tag searches the web.
  2. 2Intelligent web search: only messages that ask for the web in words search it.
  • Always Enable Web Search turns on web search for every message in any chat that carries the tag, on the web, WhatsApp and Teams. The globe stays grey, because the tag is doing the work, and it cannot be switched off from the chat.
  • Intelligent web search searches only when the message asks for it in words. The phrases that count are a web address (anything starting http or www), "search the web", "web search", "search online", "search the internet", "look online", "look it up online", "look it up on the web", "look on the web", "on the internet", "from the internet", "from the web", "google it" and "google this". A message that only says "latest" or "look it up" does not count. It works on the web as well, and the globe still works alongside it.
  • If both switches are on, Always Enable Web Search wins.

For each message, Centrus checks in this order and stops at the first match. A chat with two tags searches the web if either tag allows it. For more on what a tag controls, see Control who sees what with tags and Tag context.

1

The globe is on

Web chat only. You turned it on for this chat in this browser.

2

Always Enable Web Search

Any tag on the chat has it switched on.

3

Intelligent web search

A tag on the chat has it on, and the message asks for the web.

None of these

No web search. Centrus answers from your files and its own knowledge.

Which models can search and draw

Every model in the AI model list can search the web and generate images, including the recommended GPT-5.6 Terra. The list shows this for each model with a globe for Web Search and a picture for Image Generation: a green tick means the model can do it, a red cross means it cannot.

GPT-5.6 Terra
GPT-6 Astra
GPT-5.6 Sol
GPT-5.6 TerraRECOMMENDED
GPT-5.6 Luna
GPT-5.5
GPT-5.4
GPT-5.4 Mini
GPT-4.1
1
2
Image Generation
  1. 1Web Search. A tick means the globe appears in chats on this model.
  2. 2Image Generation. A tick means the picture button appears.

Some older models are no longer in the list but can still be set on an existing account. O3, O4 Mini, O1 and O3 Mini cannot search the web or draw, and GPT-4o and GPT-4o Mini can search the web but cannot draw. A chat uses its owner's personal AI model, or the organisation's model if they have not chosen one. If either button is missing, open the gear on the chat and choose AI Model to see which model it uses, and see Choose the AI model.

Create an image

  1. 1Click the picture button on the message bar, next to the globe. It turns purple.
  2. 2Describe the picture in your message: what it shows, the labels it needs, and the shape you want, such as landscape or portrait.
  3. 3Send it. The steps show Generating an image while Centrus draws, and the picture appears in the answer once it is finished.
  4. 4Click the picture button again when you have what you need.
On: purple
Generate an image. Model and quality are in AI Model settings. Saying high quality or low quality in the prompt uses that for this message.Draw a simple labelled diagram of a sealed heating system for our new...

Centrus may make mistakes. Check important info.

The picture button stays on after you send. Every later message in that chat can produce another picture, and each one costs extra credits, until you turn the button off, open a different chat or reload the page.

A few words in your message change how the picture is made, for that message only:

  • Quality. "Low quality", "draft quality" or "quick draft" uses Low. "Medium quality" or "standard quality" uses Medium. "High quality", "high resolution" or "HQ" uses High. "Extra high" or "ultra-high" uses Extra high. "Max quality", "best quality" or "highest quality" uses Max. Without any of these, your quality setting applies (see Image model, quality and credits, below).
  • Background. "Transparent background", "no background" or "cutout" gives a see-through picture, which suits an icon for a report. "White background" or "solid background" keeps it solid.
  • Image skills. If your organisation has an image skill, Centrus follows it while the picture button is on, including its house style and its size. With more than one, name the skill in your message. See Skills.

Without an image skill, Centrus chooses the shape to suit the request. Every picture is a PNG file and is charged on its own, so ask for one picture at a time.

Find, save and check a picture

The picture appears under the answer's text, at the shape it was made in. It stays in the chat, so anyone who can open the chat can see it later. In the chat list, a reply that is only a picture shows as Generated image.

Draw a simple labelled diagram of a sealed heating system for our new starter pack: boiler, pressure gauge, expansion vessel, filling loop, pressure relief valve and a radiator. High quality, white background.

09:29
Worked · 2 steps

Here is the diagram for the new starter pack, with each part labelled and the flow and return pipes in red and blue.

Sealed heating systemMain parts and how they connectFlowReturn1.5 barBoilerPressure gaugeExpansion vesselFilling loopPressure relief valveRadiatorMains cold waterDischarge to tundish
2
Image details

Prompt: A clean, simple technical diagram of a sealed central heating system on a white background, with a boiler showing 1.5 bar, a pressure gauge, an expansion vessel, a filling loop, a pressure relief valve and a radiator, red flow and blue return pipes, and clear labels

1536x1024Quality: highModel: Flare
3
1
09:30
  1. 1The picture, under the answer's text.
  2. 2Download image, which appears in the top right corner while you point at the picture.
  3. 3Image details. Click it for the prompt the picture was drawn from, its size in pixels, the quality and the image model.

Download image saves the picture as a PNG named after the start of its prompt, such as A_clean__simple_technical_diagram_of_a_sealed_cent_1.png. If the download is blocked, the picture opens in a new tab instead, and you can save it from there. Clicking the picture itself does nothing: unlike a file Centrus builds, it does not open in the preview pane (see Files Centrus makes for you).

The prompt under Image details is Centrus's own fuller description of what you asked for. Read it when a picture comes out differently from what you expected: it shows what Centrus understood.

Change a picture or try again

A picture has no edit or regenerate button. To change one, keep the picture button on and say what to change in your next message, such as "make the expansion vessel red and number each part". Centrus draws a new picture under the new answer. The first picture stays where it was, so you can compare them and download the one you prefer.

Here is the diagram for the new starter pack, with each part labelled.

Sealed heating systemMain parts and how they connectFlowReturn1.5 barBoilerPressure gaugeExpansion vesselFilling loopPressure relief valveRadiatorMains cold waterDischarge to tundish
Image details
09:30

Make the expansion vessel red and number each part.

09:33
Say what to change

Here is the updated diagram. The expansion vessel is now red and each part has a number.

Sealed heating systemMain parts and how they connectFlowReturn1.5 barBoiler12Pressure gauge3Expansion vessel4Filling loop5Pressure relief valve6RadiatorMains cold waterDischarge to tundish
Image details
09:34
A new picture. The first one stays as it was
  • Say exactly what to change and what to keep. Each new picture is drawn again from scratch, so details you do not mention can move or change.
  • To try the same request again, send it again with the picture button on. Each attempt is a new picture and is charged.
  • A single picture cannot be removed from a chat.

Image model, quality and credits

An admin sets the image model and quality for the whole organisation on Settings, then AI Model, under Show advanced. Anyone can override them for their own account under Personal AI Settings on Settings, then Account, with Personal image model and Personal image quality.

Hide advanced

Organisation AI Model

Organisation image model

Flare

Flare is fast everyday generation. Sunburst is slower, with the highest quality and most precise edits.

1

Organisation image quality

Auto (+2 credits)

Image generation uses extra credits when an image is produced: 1 (low) to 10 (max). Auto and medium are 2. The chat model’s usual credits still apply.

2

Personal AI Model

Personal image model

Use organisation image model (Flare)

This will override the organisation image model for your account only.

Personal image quality

Use organisation image quality (Auto)

A prompt that clearly asks for high or low quality still overrides this for that message.

3
Auto (+2 credits)
Low (+1 credits)
Medium (+2 credits)
High (+4 credits)
Extra high (+6 credits)
Max (+10 credits)
The quality list, open
  1. 1Organisation image model. Flare, the default, is fast for everyday pictures. Sunburst is slower, with the highest quality and the most precise edits.
  2. 2Organisation image quality, with the extra credits each level adds per picture.
  3. 3Personal image model and Personal image quality, which override the organisation's choice for your own account.

Each picture adds credits on top of the chat model's usual credits for the message:

  • Low: 1 credit.
  • Auto, the default, and Medium: 2 credits.
  • High: 4 credits.
  • Extra high: 6 credits.
  • Max: 10 credits.

Web search adds no credits of its own, so a message costs the same whether it searches the web or not. On GPT-5.6 Terra, for example, a message costs 2 credits, and the same message with a High quality picture costs 6. Picture credits are only added when a picture is actually made. See Credits and browser minutes.

On a phone

On a phone, or in any browser window narrower than 768 pixels, the buttons on the message bar fold into one menu button on the left. Tap it to open the list, then tap the globe or the picture button. They turn blue and purple, as on a computer.

09:41
Centrus

John Martin

SD-200 detector recall check
Technical

Search the web for any recall notice on the SD-200 detector heads at Riverside House.

10:41
Worked · 3 steps

I searched the web and found no recall or safety notice for the SD-200. Your manual quotes firmware 2.4, which is still the current version.

Sources:

  • • Zone 3 panel manual.pdf
  • • Internet Search
10:42
Web search onPicture button
Type a message...

Centrus may make mistakes. Check important info.

The phone's browser keeps its own globe settings, so a chat where you turned the globe on at your desk starts with it off on your phone.

WhatsApp and Microsoft Teams

There is no globe on WhatsApp or in Teams, so the chat's tags decide. With Always Enable Web Search on a tag, every message in that chat can search the web. With Intelligent web search, say what you want in words, such as "search the web for" or "look online for". The reply then ends with a Sources list that includes Internet Search.

09:41
Centrus
Today
Search the web for the latest datasheet for the SD-200 detector head, please.
10:51
Asks for the web in words
Here is the manufacturer's current SD-200 datasheet: example.com/sd-200-datasheet.pdf It lists firmware 2.4, the same version as your Zone 3 panel manual. Sources - Zone 3 panel manual.pdf - Internet Search
10:52
Message

Pictures cannot be made on WhatsApp or in Teams. Use a chat in the web app instead: a WhatsApp or Teams chat can be read on the web but not continued there, so start a new one. If Centrus replies on WhatsApp or Teams that you should press the globe or the picture icon, those buttons are only in the web app.

Web chat
Web searchThe globe, or the chat's tags
PicturesThe picture button
Shows itInternet Search under Sources
WhatsApp
Web searchThe chat's tags only
PicturesNot available
Shows itInternet Search in the Sources list
Microsoft Teams
Web searchThe chat's tags only
PicturesNot available
Shows itInternet Search in the Sources list

Limits and messages

Before a message is sent with the picture button on, Centrus checks there are enough credits left for the answer and one picture at the chosen quality. Near the end of the month, that check can stop a picture request when a plain message would still go through.

Limits Reached

Chat limits exceeded, subscribe to a plan or buy add-on messages

Go to Billing

Your organisation has used this month's message credits. Nothing is sent.

Worked · 1 step

You've reached your messages limit

09:31

There were credits left, but not enough for the answer plus one picture at the chosen quality.

Image unavailable

The picture could not be loaded. Reload the page, or ask for it again.

This chat is read-only

Greyed out while an answer is coming, in a chat you can only read, and when the chat's tag has been deleted.

  • Limits Reached, with "Chat limits exceeded, subscribe to a plan or buy add-on messages": your organisation has used its message credits for the month. An admin can buy more with Go to Billing. See Add-ons.
  • You've reached your messages limit, in place of the answer: there were not enough credits left for the answer plus a picture. Turn the picture button off, or ask for low quality, and send again.
  • Image unavailable, where the picture should be: the picture could not be loaded. Reload the page, and if it still does not appear, ask for the picture again.
  • AI service is currently busy. Please try again in a moment., or The reply was cut short before it finished. Please try again.: send the message again after a moment.
  • A greyed-out globe or picture button: an answer is still coming, you can only read this chat, or its tag has been deleted.

Good uses for field service teams

Web search is most useful for facts that change outside your business and are not in your files yet. Pictures suit simple visuals you would otherwise sketch by hand.

A manufacturer recall

Search the web for any recall on the SD-200 detector heads.

Globe on

A regulation update

Search online for changes to the fire alarm servicing guidance since 2024.

Globe on

A product datasheet

Search the web for the current datasheet for the Zone 3 fire panel.

Globe on

A simple diagram

Draw a labelled diagram of a sealed heating system for new starters.

Picture button on
  • Recalls and safety notices. Check a detector, boiler or appliance against manufacturer and GOV.UK notices before a service visit.
  • Regulation and guidance updates. Ask whether guidance has changed since your own procedure was written, then check the official source before you change an SOP.
  • Datasheets and manuals. Find the current datasheet for a part an engineer has in front of them, then upload it to Train so it is in your files next time.
  • Simple diagrams. A labelled layout for a starter pack, a sketch of a plant room for a toolbox talk, or an icon for a report.

Check anything safety-critical against the original source. A generated diagram is an illustration, not a technical drawing, so do not use one for installation or compliance work.

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