Help centre
Chat
Web, WhatsApp, Teams and everything chat can do.
- Chat in the web appAsk Centrus questions about your documents, jobs and procedures from the Chat page. This guide covers the chat list, starting a chat, reading answers, the buttons on the message bar and how Chat looks on a phone.
Message Centrus on WhatsAppMessage Centrus on WhatsApp from your phone, and get answers from your organisation's knowledge while you are on site. This guide covers adding your mobile number, choosing a tag, sending voice notes and photos, and what WhatsApp can and cannot do.
Chat on Microsoft TeamsMessage Centrus from Microsoft Teams the way you would message a colleague, and get answers from your organisation's knowledge without opening the web app. This guide covers the one-time install, linking your account, choosing a tag and what Teams chat can and cannot do.- Choose what a chat can seeEvery chat searches only the files in Train that carry its tags. This guide covers where your tags come from, choosing and changing a chat's tags, what tags do not control, and who sees which files.
- Attach files and photosGive Centrus a photo, a PDF or a spreadsheet to read alongside your question. This guide covers which files you can attach, the paperclip, drag and drop and paste, attaching from a phone, what a sent file looks like, opening it again and who else can see it.
- Files Centrus makes for youAsk Centrus for a spreadsheet, a slide deck, a PDF, a Word document, a chart or a report, and it builds the file in the chat. This guide covers asking for a file, opening it beside the chat, asking for changes, comparing versions and saving it.
- Talk to CentrusSpeak a message instead of typing it, or hold a spoken conversation with Centrus while your hands are busy. This guide covers dictation, Voice mode, having answers read aloud, choosing a voice and what each one costs.
- Web search and imagesTurn on the globe and Centrus searches the web for your message. Turn on the picture button and it draws an image. This guide covers both buttons, the tag settings that search the web for you, and what each costs.
- Choose the AI modelPick the AI model that answers you, or, as an admin, the one your whole organisation uses. This guide covers where each choice is made, what every model can do and what it costs, which suits which work, and what a change means for your existing chats and your colleagues.
- Organise your chatsThe chat list grows with every question you ask. This guide covers naming, pinning and archiving chats, grouping them in folders, finding them again with search and sort, changing several at once, and downloading a chat to keep.
- Share a chat and see team historyLet colleagues read a chat you started, and see what the people in your team have asked. This guide covers sharing, what shared chats look like, team history for team leaders, downloading a chat, and who can read what.
- Teach Centrus from a chatLessons are short facts and rules that Centrus remembers and applies to later answers, so you only have to correct it once. This guide covers creating a lesson from feedback, from a chat or in Settings, choosing who it applies to, and how lessons are reviewed, edited and used.