Help centre
Billing
Your plan and usage, message credits, add-ons, and your subscription and invoices.
- Plan and usagePlan and usage is where an admin sees the current plan and how much of the message, storage and seat allowances is used. This guide covers the General tab of Billing, and what happens when you change plan.
- Credits and browser minutesMessage credits, automation credits and browser minutes are three separate allowances, and they do not share a balance. This guide covers what uses each one, what a typical day costs, when each one resets, and what you see when it runs out.
- Add-onsAdd-ons are the extra monthly amounts on Billing: seats, storage, messages, branding, meetings and Agent Builder capacity. This guide covers each card, the price on it, and how to add one.
- Subscription and invoicesSubscription and Invoices are where an admin reads the plan you are paying for, the add-ons on it, and every invoice. This guide covers those two tabs of Billing, the secure payment page, and what cancelling does.