pfl electrical · train and chat
PFL Electrical gets 83 hours a week back
PFL Electrical's engineers send about 100 messages a day to Centrus on WhatsApp, and the business gets 83 hours a week back.
- messages a day, on average
- 100
- hours back every week
- 83
- location
- United Kingdom
- live since
- 2025
On this page
Overview
“Every engineer has the information they need, instantly. When I want to tailor something to how we work, it's live within 24 to 48 hours.”
PFL Electrical wanted AI that fits how they actually work, not a generic tool the business has to bend around. Our technical team worked closely with their operations, understanding their workflows, how they wanted information presented, how their engineers work in the field, and their BigChange setup. The result is a platform built around PFL, not the other way around.
The impact was quick to measure. The team now send about 100 messages to Centrus every day. Each one replaces a call to a supervisor or a wait for information that used to interrupt the working day. At 10 minutes saved per message, that is 83 hours returned to the business every week in supervisor and engineer time.
“We average 100 messages per day. That's roughly 16.5 hours per day saved in operatives waiting for responses.”
The journey
PFL Electrical went live on Centrus in 2025. From day one, the focus was on making the organisation's knowledge instantly accessible to every engineer.
We connected directly into their job management platform, BigChange, and synced with their cloud storage so the whole team could access job histories, site information, electrical drawings, and internal processes from a single AI application.
Engineers now check their schedules, review previous site visits, pull access notes, and read relevant documentation before they leave for site, all via WhatsApp, without calling the office.
They arrive informed and prepared, which helps them fix it first time, and they work with a level of autonomy they did not have before.
The results
What sets Centrus AI apart for PFL is how deeply the platform adapts to the way they work: the custom fields pulled from BigChange, the format of every response, the logic behind their specific workflows. When James spots something that could work better, we have it live within 48 hours. It is a platform that our team genuinely adapts and improves in real time, built around the people using it.
