01
Judged from the photo
The hire is found and each fault is judged against clause 9. A kinked brace is replaced, not straightened.
Priced from your own terms
quotes
For a field service business with a hire yard, the yard sends a photo of the returned kit on WhatsApp. Centrus judges the damage from it and prices each fault against the damage schedule in your hire terms, so the charge goes to the customer with its evidence.
how it runs
Rachel photographs Brookfield FM's tower at 08:40. This is how the charge is judged, sent with its evidence and stands up when they query it.
01
The hire is found and each fault is judged against clause 9. A kinked brace is replaced, not straightened.
Priced from your own terms
02
Kate asks for the charge. It goes on the hire and Brookfield FM get a report with the photos and the clause.
The photos go with the charge
03
Brookfield FM say it was damaged already. Sarah asks on Teams and sees how it went out and how it came back.
One answer, not an argument
01
Judged from the photo
The hire is found and each fault is judged against clause 9. A kinked brace is replaced, not straightened.
Priced from your own terms
before and after
Brookfield FM's access tower, back in the yard at 08:40 on Monday 12/10 with a kinked brace and a castor missing.
The evidence
Without Centrus: Photos in someone's camera roll, if anyone took them
With Centrus: Sent on WhatsApp and kept with the hire
The price
Without Centrus: A figure guessed in the yard and argued over later
With Centrus: Each fault priced from clause 9 of your hire terms
The charge
Without Centrus: Added to an invoice weeks later, without the photos
With Centrus: On the hire the same morning, report and photos sent
The query
Without Centrus: Nobody can say what state it went out in
With Centrus: Out complete on 05/10, back damaged, in one answer
keep going
Priced from your rate card, sent the same day, chased until they land.
in the 30 minutes
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing